Intern, Customer Care
Posted on: December 01, 2023
Purpose Responsibilities
The Kallang is looking for Interns to support the Customer Care team.
Roles & Responsibilities
- Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
- Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secured custody of found property
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Identify improvements and propose recommendations to address operational challenges
- Opportunities to work across the various venues of Singapore Sports Hub
Requirements
- Have a genuine passion for customer satisfaction
- Good communication skills
- Ability to work well in a team
- Pro-active, self-motivated and keen learner
Application Responsibilities
Interested applicants, please send in your latest resume with your passport size photo indicating your current and expected salaries as well as your notice period to: [email protected]
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