Chung Yuan is Chief Customer and Operations Officer at The Kallang Group Pte. Ltd. (formerly Kallang Alive Sport Management Co Pte. Ltd.) and leads the organisation’s strategic initiatives aimed at delivering exceptional customer experiences to our valued patrons and stakeholders. He brings a wealth of expertise and innovative perspectives on service enhancement and operational excellence to this pivotal role, drawing on over 20 years of experience at Singapore Airlines where he held senior leadership appointments across customer service and operations.